Policies
Hours of Operation
We are open 9am - 4:00 pm CST (USA) Monday-Friday. You can order at your
convenience 24 hours a day via our website. You can also fax an order to
+1-509-694-9304 or placr an order over the phone by calling 1-877-4-ALTEYA.
Payment Options
For online orders we accept the following payment methods: Visa, Mastercard,
American Express, Discover, eCheck, Google Checkout, and PayPal. We process
order payments through the payment processing systems of PayPal, Cart32, and
Google Checkout - global leaders in online payment solutions. Order payments are
usually processed in real-time, however in case of technical issues we may
manually process/re-enter orders that were unsuccessfully processed by the
automatic payment system. Your use of our website constitutes an agreement to
these policies.
We also take payments by checks and wire transfers. Please contact us for more information.
Delivery
Orders received after 11am CST are usually processed and shipped from our
warehouse on the next business day. Back ordered items not available at the time
of processing are sent out as soon as they are available without any extra
charge.
Please note that orders are not shipped until full payment has been received and cleared.
Shipping
Most purchases are shipped from our warehouse in the Chicago area. For an
additional charge, we can expedite delivery to most destinations. Please call us
at +1.312.528.9161 for more details.
Note that once an order is
shipped, we cannot be held responsible for delays or damages caused by the
shipping carrier or during transit. In the unlikely case that your order is
delayed beyond the normal transit time or lost, we will work with you and the
shipping carrier to assist you in resolving the situation. Orders can also be
insured if such request is initiated by the customer.
USA Orders
|
Standard Shipping Rates (USA Destinations) |
|
|
Order Total |
Shipping and Handling Charge |
|
Up to $59.90 |
$7.95 |
|
$60.00 and over |
FREE SHIPPING |
|
International Orders |
|
|
Standard Shipping Rates (International/Non-USA Destinations) |
|
|
Product |
Shipping and Handling Charge |
|
All rose oil and rose absolute only orders |
FREE SHIPPING |
|
All other orders |
PLEASE CONTACT US FOR QUOTE: Contact Form |
Back-Ordered Items
Most orders are shipped within 24-48 hours. If an item is not in stock, we will
ship the order when all items that are part of the order become available.
Return Policy
Due to the nature of our products, we cannot accept returned items. Please call
us at +1.877-4-ALTEYA if you have any questions.
Damages
Damages must be reported to the shipping courier and us immediately. Inspect all
packages at the time of receipt. In the event that you receive an order that has
been damaged make sure the driver/delivery person noted this fact on the
delivery sheet. You should then immediately contact the carrier office so that
they can inspect the shipment. If you do not do this within one business day,
then you accepted the box in good condition and nothing can be done about the
damages. Once a package has been signed for (if customer requested "signature
required" service) it is assumed the package was delivered in good order.
Once the order leaves our store, we are not responsible for damages or loss in
transit. By placing an order you accept our terms and conditions.
Copyright
All information on this website unless stated remains copyright of Alteya, Inc
or Alteya Group LLC, and related entities. No information on this site,
including any text, layout, or images, may be used, reproduced, or published
either electronically or on hard copy or in any other format, now or in the
future, without our written permission.
Legal Disclaimer
The information provided on our websites is accurate to the best of our
knowledge at the time of inclusion. Our websites refer to all websites owned by
us or one of our related entities, these websites include but are not limited to
www.alteya.com,
www.bulgarianroseotto.com,
www.bulgarianlavenderoil.com,
www.alteyagroup.com, and others. We
(Alteya Inc, Alteya Group, Alteya Organics, Alteya Trading, and related
entities) make no representations or warranties about the information provided
through any one of our websites, including any hypertext links or other items
used either directly or indirectly from our website. We reserve the right to
make changes and corrections at any time, without notice. We accept no liability
for any inaccuracies or omissions in our website and any decisions based on
information contained in our website are the sole responsibility of the visitor.
We accepts no liability for any direct, special, indirect or consequential
damages, or any other damages of whatsoever kind resulting from whatever cause
through the use of any information obtained either directly or indirectly from
our websites. We cannot be held liable or responsible for any physical or
medical conditions resulting from the handling and/or use of any of our
products.
By placing an order with us through any of our website, email, phone, fax or other means you agree to all of our policies, terms, and conditions.