Policies
Hours of Operation
We are open 10:30am - 6:00 pm CST (USA)
Monday-Friday. You can order at your convenience 24 hours
a day via our websites. You can also fax an order to
+1.708.213.9101 or place an order over the phone by
calling 1-877-4-ALTEYA.
Payment Options
For online orders we accept the following payment
methods: Visa, Mastercard, American Express,
Discover, eCheck, Google Checkout, and PayPal. We
process order payments through the payment processing
systems of PayPal, Cart32, and Google Checkout - global
leaders in online payment solutions. Order payments are
usually processed in real-time, however in case of
technical issues we may manually process/re-enter orders
that were unsuccessfully processed by the automatic
payment system. Your use of our website constitutes an
agreement to these policies.
We also take payments by checks and wire transfers. Please contact us for more information.
Delivery
Orders received after 11am CST are usually processed and
shipped from our warehouse on the next business day.
Back ordered items not available at the time of
processing are sent out as soon as they are available
without any extra charge.
Please note that orders are not shipped until full payment has been received and cleared.
Shipping
Most purchases are shipped from our warehouse in the
Chicago area. For an additional charge, we can expedite
delivery to most destinations. Please call us at
+1.312.528.9161 for more details.
We ship Worldwide!
Note that once an order is
shipped, we cannot be held responsible for delays or
damages caused by the shipping carrier or during
transit. In the unlikely case that your order is delayed
beyond the normal transit time or lost, we will work
with you and the shipping carrier to assist you in
resolving the situation. Orders can also be insured if
such request is initiated by the customer.
USA Orders
|
Standard - U.S.P.S. Parcel Shipping Rates (USA Destinations) |
|
|
Order Total |
Shipping and Handling Charge |
|
Up to $100 |
$7.95 |
|
$100 and over |
FREE SHIPPING |
|
International Orders |
|
|
Standard Shipping Rates (International/Non-USA Destinations) |
|
|
Product |
Shipping and Handling Charge |
|
All rose oil and rose absolute ONLY orders |
FREE SHIPPING (via USPS First Class Mail) -
does NOT support tracking -
does NOT support insurance |
|
All other orders |
PLEASE CONTACT US FOR QUOTE: Contact Form |
Back-Ordered Items
Most orders are shipped within 24-48 hours. If an item
is not in stock, we will ship the order when all items
become available.
Shipping Information
Issues
If there is a shipping information issue and the customer
is not able to assist us within 30 days, we keep the right
to cancel the order or ship it to the customer's Billing/
Shipping address using the basic shipping method.
Cancellations
Cancelled orders will be subject to a cancellation fee of
20% or $5, whichever is higher. The cancellation fee on
cancelled Priority or Express orders is 25% or a minimum
of $10.
Shipping fees are extra to the cancellation fee, if the
canceled order has already left Alteya's warehouse.
Return Policy
Due to the nature of our products, we cannot accept
returned items. Please call us at +1.877-4-ALTEYA if you
have any questions.
Combining Orders
We keep the rights to combine orders placed by one
customer with the same shipping address. That allows us to
upgrade the shipping method and to provide better customer
service. If wish your consecutive orders not to be
combined, please let us know.
Damages
Damages must be reported to the shipping courier and us
immediately. Inspect all packages at the time of
receipt. In the event that you receive an order that has
been damaged make sure the driver/delivery person noted
this fact on the delivery sheet. You should then
immediately contact the carrier office so that they can
inspect the shipment. If you do not do this within one
business day, then you accepted the box in good
condition and nothing can be done about the damages.
Once a package has been signed for (if customer
requested "signature required" service) it is assumed
the package was delivered in good order.
Once the order leaves our store, we are not responsible
for damages or loss in transit. By placing an order you
accept our terms and conditions.
Copyright
All information on this website unless stated remains
copyright of Alteya, Inc, Alteya Organics or Alteya
Group LLC, and related entities. No information on this
site, including any text, layout, or images, may be
used, reproduced, or published either electronically or
on hard copy or in any other format, now or in the
future, without our written permission.
Legal Disclaimer
The information provided on our websites is accurate to
the best of our knowledge at the time of inclusion. Our
websites refer to all websites owned by us or one of our
related entities, these websites include but are not
limited to www.alteya.com,
www.bulgarianroseotto.com,
www.bulgarianlavenderoil.com,
www.alteyagroup.com,
and others. We (Alteya Inc, Alteya Group, Alteya
Organics, Alteya Trading, and related entities) make no
representations or warranties about the information
provided through any one of our websites, including any
hypertext links or other items used either directly or
indirectly from our website. We reserve the right to
make changes and corrections at any time, without
notice. We accept no liability for any inaccuracies or
omissions in our website and any decisions based on
information contained in our website are the sole
responsibility of the visitor.
We accepts no liability for any direct, special,
indirect or consequential damages, or any other damages
of whatsoever kind resulting from whatever cause through
the use of any information obtained either directly or
indirectly from our websites. We cannot be held liable
or responsible for any physical or medical conditions
resulting from the handling and/or use of any of our
products.
By placing an order with us through any of our website, email, phone, fax or other means you agree to all of our policies, terms, and conditions.
Project Phar 2009
We are proud to announce our involvement in Project
BG2006| 018.343-10.01 Please refer to the following link
for more information - click
here
